As an online retailer, we want our customers to have a fantastic experience when buying goods from us. We try to provide as much information upfront as possible, which will help customers answer most questions that may arise.

If a customer has a problem, our aim is to resolve it quickly and, if possible, at the first time of trying. but we will call you if any major problems occur.

The most effective way we can achieve this is by promising to reply to your email within a maximum of 12 hours, 7 days a week. By using email rather than the telephone, we are confident that we can provide an efficient yet personal service, while keeping our prices low and our customers happy. Our Customer Services team will call you back if need be.